Terms & Conditions — vip89 Platform Rules

Access to and use of vip89 is strictly subject to the following eligibility requirements. By registering or using the platform, you represent and warrant that all of the following conditions are met and continue to be met for the duration of your membership:

• You are a natural person aged 21 years or older. vip89 enforces a strict 21+ age policy across all products. Underage use is prohibited without exception.
• You are physically located in a jurisdiction where accessing online betting and casino services does not violate any applicable local, national, or international law.
• You are not acting on behalf of another person for the purpose of placing wagers or managing funds.
• You are not a current or former employee, contractor, director, or affiliate of vip89 or any of its technology or game studio partners.
• You have not previously had an account suspended or permanently closed by vip89 for breach of these Terms & Conditions or any other policy violation.
• You are accessing the platform voluntarily for personal entertainment purposes only — not as a professional bettor acting under any third-party instruction or financial arrangement.
• You are of sound mind and fully capable of entering into a legally binding agreement.

Each individual is permitted to hold one (1) vip89 account only. Creating duplicate, multiple, or shared accounts is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

When registering, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address in Indonesia, and a valid contact method. You agree to keep this information up to date at all times. Providing false or misleading registration information is a material breach of these Terms & Conditions.

You are solely responsible for maintaining the confidentiality of your account credentials — including your username and password. vip89 will not be held liable for any loss or damage arising from your failure to keep your login details secure. You must notify our support team immediately at [email protected] if you suspect any unauthorised access to your account.

vip89 reserves the right to refuse account registration, suspend an existing account, or permanently close an account at its sole discretion, including where we reasonably suspect fraudulent activity, money laundering, breach of these Terms, or any other conduct inconsistent with the integrity of the platform.

As part of our commitment to platform integrity and responsible gaming, vip89 operates a Know Your Customer (KYC) verification process. KYC verification is required before processing any withdrawal request and may be triggered at any time during a member's account lifecycle at vip89's discretion.

To complete KYC verification, you may be required to submit one or more of the following documents:

• Proof of Identity: A clear copy of a government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence (SIM).
• Proof of Age: Any document confirming you are 21 years of age or older.
• Proof of Address: A recent utility bill, bank statement from BCA, BRI, BNI, Mandiri, or other recognised Indonesian bank, or official correspondence dated within the last three months confirming your residential address.
• Proof of Payment Method: Where deposits are made via bank transfer, a screenshot or statement confirming the bank account details belong to the registered member.

vip89 processes KYC submissions within two (2) business days. Withdrawal requests will be placed on hold during the verification period. vip89 reserves the right to request additional documentation where the initial submission is incomplete or inconclusive.

All transactions on vip89 are conducted exclusively in Indonesian Rupiah (IDR / Rp). vip89 does not accept foreign currency deposits. No currency conversion fees are applied to deposits or withdrawals.

Deposits: vip89 supports deposits via Indonesian local bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and all major Indonesian digital wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Deposits are credited to your vip89 wallet in real time upon confirmation. Minimum and maximum deposit amounts are displayed in the platform's cashier section and are subject to change without prior notice.

Withdrawals: Withdrawals may only be made to a bank account or digital wallet that is registered in the same name as the vip89 account holder. Third-party withdrawals are strictly prohibited. For verified accounts, withdrawal processing time is under three (3) minutes for standard bank transfer requests. Processing times during Indonesian national bank maintenance windows (typically 11:00 PM – 01:00 AM WIB on weeknights) may be extended.

Withdrawal Conditions: Before a withdrawal can be processed, any active deposit bonus must meet its stated wagering requirement. Withdrawal requests submitted while a bonus wagering requirement is outstanding will be declined or will result in the cancellation of the associated bonus. Full bonus terms are published in the promotions section of the platform.

• vip89 reserves the right to apply additional verification checks before processing large withdrawal amounts.
• Withdrawals will only be processed to payment methods that have previously been used to deposit, wherever technically possible.
• vip89 does not charge withdrawal fees. Any fees levied by the receiving bank or digital wallet provider are the member's responsibility.
• Deposits made in error cannot be reversed once credited. Contact support at [email protected] immediately if you believe an error has occurred.

vip89 offers a range of bonuses and promotional incentives to both new and existing members. All bonuses are subject to the specific terms published alongside each individual promotion, in addition to the general bonus conditions set out in this clause.

General Bonus Conditions:

• Bonuses are available to eligible members only. vip89 reserves the right to exclude any member from a promotion at its sole discretion.
• Each member is entitled to claim each promotion once unless the promotion explicitly states otherwise. Duplicate accounts created to claim multiple bonuses will be closed and all bonus funds forfeited.
• Bonus funds are subject to a wagering requirement (turnover requirement) that must be completed before any associated winnings can be withdrawn. The wagering multiplier applicable to each bonus is stated in the promotion's individual terms.
• Wagering requirements must be met within the validity period specified for each bonus. Bonus funds and associated winnings will expire automatically at the end of the validity period if the requirement has not been fulfilled.
• vip89 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. This does not affect bonuses already accepted and in progress by a member.
• Any attempt to exploit bonuses through arbitrage, hedging, or other pattern betting strategies identified as contrary to the spirit of a promotion will result in the cancellation of the bonus and associated winnings, and may result in account review.

By placing a wager on vip89, you acknowledge and accept the following rules governing betting and gaming conduct on the platform:

• Bet Acceptance: All bets are accepted at the sole discretion of vip89. A bet is not confirmed until you receive an explicit confirmation message from the platform. In the event of a technical fault during bet placement, the bet may be voided and the stake returned to your wallet.
• Odds and Prices: Odds on sportsbook markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, and Timnas Indonesia fixtures — are subject to change at any time before a market is closed. The odds confirmed at the time of bet acceptance are the odds that apply to that wager.
• Void Bets: vip89 reserves the right to void any bet where an obvious pricing error has occurred, where an event has been cancelled or abandoned, or where the outcome has been determined to have been influenced by corrupt activity.
• Maximum Payouts: Maximum single-event and cumulative payout limits apply per product category and are published in the platform's betting rules section. vip89 reserves the right to limit stakes on any market at any time.
• Slot Games: All slot titles on vip89 operate on certified random number generation (RNG) technology. Return-to-player (RTP) percentages are published per title. Malfunction voids all pays and plays.
• Live Casino: Live dealer games are streamed in real time. vip89 is not responsible for interruptions caused by your internet connection. In the event of a game disconnection, bets already confirmed will stand and be settled according to the game outcome where technically determinable.
• Esports Betting: Esports markets including Mobile Legends MPL, PUBG Mobile, Free Fire, Dota 2, and CS2 are subject to specific esports betting rules published in the platform's esports section. Match abandonment and map-rule changes may affect settlement.

The following conduct is strictly prohibited on vip89 and will result in immediate account suspension, permanent closure, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account, or using another person's account credentials.
• Providing false, incomplete, or misleading information during registration, KYC, or at any other point of interaction with vip89.
• Using the platform to launder money, finance terrorism, or conduct any other financially criminal activity.
• Exploiting software bugs, technical faults, or pricing errors on the platform for financial gain. Any winnings derived from such exploitation are void.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, manipulate game outcomes, or gain an unfair advantage over the platform or other players.
• Colluding with other players in live poker, card game, or other competitive game formats offered on the platform.
• Abusing the promotions system by creating duplicate accounts, sharing bonus codes in violation of their terms, or systematically exploiting bonus wagering requirements through low-risk hedging strategies.
• Attempting to circumvent any responsible gaming tool, deposit limit, or self-exclusion measure applied to your account.
• Engaging in any conduct that disrupts the operation of the platform or negatively affects the experience of other members.

vip89 is committed to promoting responsible gaming across all of its products. We believe that gambling should remain an entertaining leisure activity and never become a source of financial harm or personal distress. The following tools are available to all members free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Reminders: Configure automatic session duration alerts to keep track of time spent on the platform.
• Cool-Off Periods: Temporarily restrict access to your account for a defined period (24 hours, 7 days, or 30 days) without permanently closing it.
• Self-Exclusion: Permanently exclude yourself from vip89. Once self-exclusion is activated, it cannot be reversed for a minimum of six (6) months. During self-exclusion, no marketing communications will be sent to you.

To activate any of these tools or to speak with a member of our responsible gaming team, contact our 24/7 support team via live chat or at [email protected]. Native Indonesian-speaking agents are available around the clock.

For more details on vip89's responsible gaming programme, including self-assessment tools and links to professional support resources, visit our dedicated Responsible Gaming page.

All content on the vip89 platform — including but not limited to the vip89 brand name and logo, website design, graphics, text, software, game interfaces, audio, video, and data compilations — is the exclusive property of vip89 or its licensed content partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms & Conditions. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any part of the platform's content without prior written authorisation from vip89.
• Reverse engineer, decompile, or disassemble any software component of the platform.
• Use the vip89 brand name, logo, or any other trademark in any manner that suggests endorsement or affiliation without our express written consent.
• Scrape, harvest, or systematically extract data from the platform for commercial purposes.

Any intellectual property rights not expressly granted to you under these Terms & Conditions are reserved by vip89 and its licensors.

To the fullest extent permitted by applicable law, vip89 and its operators, affiliates, directors, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the platform.
• Any loss of funds resulting from unauthorised access to your account due to your failure to maintain the confidentiality of your login credentials.
• Interruptions to service caused by technical maintenance, force majeure events, third-party infrastructure failures, or circumstances beyond our reasonable control — including but not limited to internet outages affecting regions of Indonesia such as Kalimantan, Sulawesi, Papua, or Maluku.
• Any loss arising from a bet placed on the basis of inaccurate odds that were subsequently corrected as a genuine pricing error, provided that vip89 notifies the member of the void and returns the stake promptly.
• The content, accuracy, or availability of third-party games provided by licensed studio partners. Disputes relating to specific game outcomes should be directed to the game studio's published dispute resolution process, with vip89 acting as an intermediary where possible.

Nothing in this clause limits vip89's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation by vip89.

The platform is provided on an "as is" and "as available" basis. vip89 makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the platform entirely at your own risk.

vip89 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them. By registering on vip89, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, vip89 collects personal data for the purposes of account administration, KYC verification, fraud prevention, responsible gaming monitoring, and the delivery of promotional communications (where you have opted in). We do not sell your personal data to third parties for marketing purposes.

All personal data transmitted between your device and the vip89 platform is protected by 256-bit SSL encryption — the same security standard used by BCA, Mandiri, and other leading Indonesian financial institutions for their online banking services.

You have the right to access, correct, or request deletion of your personal data at any time by contacting [email protected]. Please note that deletion requests may be subject to legal retention obligations applicable to financial and gaming records.

vip89 reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this document and, where practicable, notify active members via the platform's internal messaging system or via the email address registered to the account.

Your continued use of the vip89 platform following the publication of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must cease using the platform immediately and may request account closure by contacting our support team.

vip89 encourages all members to review these Terms & Conditions periodically to remain informed of the current rules governing use of the platform. The most current version of this document is always available at vip89.ws/terms-conditions.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which vip89 is licensed and incorporated, without regard to its conflict of law provisions.

In the event of a dispute between you and vip89, we encourage you to contact our customer support team in the first instance. The majority of account and transaction disputes can be resolved quickly through our support channels. Our team is available 24 hours a day, seven days a week, in both Bahasa Indonesia and English, via live chat and email at [email protected].

Where a dispute cannot be resolved through direct communication with our support team, you may escalate the matter in writing to our disputes management team at the email address above, clearly marking your message "Formal Dispute — [Your Username]". vip89 commits to acknowledging all formal dispute submissions within two (2) business days and to providing a substantive response within ten (10) business days.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with your account, please contact the vip89 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the vip89 platform. Native Indonesian-speaking agents available at all hours.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays (Idul Fitri, Indonesian Independence Day, Nyepi, Waisak, and all other national holidays).
• Response Time: Live chat first response under 2 minutes. Email responses within 4 business hours for standard enquiries.

For responsible gaming support specifically, you may also visit our dedicated Responsible Gaming page, which contains self-assessment tools, step-by-step guidance on activating self-exclusion, and information on professional support organisations available in Indonesia.